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To place a second updated order, please contact XOTIC PC directly and request an order cancellation or return. We are unable to change or add to an order that has already been placed.
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Note: If you have tried to get in touch with a merchant regarding a return, and have not heard from them in over a week, please reach out to Zip Support, providing any supporting evidence for your return (return receipt/shipping label, picture of damaged goods, screenshot of merchant committing to refund the order, etc.). If the refund amount does not exceed the total of your remaining unpaid installments, it will apply as a credit equally to each remaining installment. Once the merchant issues your refund for your backorder items, Zip will send you an email notification stating it has been processed in our system, at which point you can view your adjusted remaining installments in the Zip app. If part/all of your order is on backorder, and the merchant cancels items from your order and refunds them, the same process applies. If the refunded amount does exceed the total of your remaining unpaid installments, your unpaid installments will be credited and marked as paid and the remaining refund amount will be issued as a cash refund, reflecting on your account statement within 5-10 days of Zip’s notification. If you’ve returned part of your order, once the merchant issues your partial refund Zip will send you an email notification stating it has been processed in our system, at which point you can view your adjusted remaining installments in the Zip app. Any unpaid installments will be credited, marking the order as “Paid Off”. From this date, you should see refund amounts for the installments you’ve been charged reflected on your account statement within 5-10 days.
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If you’ve returned your entire order, once the merchant issues your full refund Zip will send you an email notification stating it has been processed in our system. If you have not yet received confirmation from the merchant that they have refunded your order, please attempt to reach out to their support team to resolve your issue. When you shop with Zip, you should refer to merchants’ specific refund policies. However, Zip cannot issue a refund for an order in which a merchant has not issued a refund for (partial or full). The same is true for items that are out of stock or on backorder, which a merchant has cancelled or removed from your order.Īs soon as Zip receives a refund from a merchant, our system issues it to you and sends you an email notification.
If you have returned a Zip order to a merchant, whether in-store or via shipping, in order for your order to be refunded the merchant must issue the refund from their system to Zip’s. Zip Pay Anywhere financing through Zip issued by WebBank, except for Zip originated loans in CO, NV, MA, and MD. Installment fees are $4 for purchases from $35 to $99.99, $5 for purchases from $100 to $199.99, and $6 for purchases $200 and above. Estimation of installment payment and annual percentage rate excludes potential tax and shipping costs. The remaining $4.50 is included in your future payments. A $6 installment fee is charged at commencement - you pay $1.50 of this fee as a prepaid finance charge when you make your initial payment today. *For a $200 purchase, you’d make four $51.50 payments every two weeks starting today for a 52.18% annual percentage rate and a total of payments of $206. CA resident loans made or arranged pursuant to a California Finance Lenders Law license. A higher initial payment may be required for some consumers. Please see this article.įor example, for a $200 purchase, you’d make four $51 payments every two weeks starting today for a 34.7% annual percentage rate and a total of payments of $204.* Orders may be subject to finance charges and/or late fees. Zip’s buy now, pay later payment platform enables you to split your online orders into 4 equal installment payments.* You pay 25% at checkout, and then 25% every two weeks, paying the order off over a period of 6 weeks, and making it easier for you to stay on track financially. Founded in 2013, Zip is an ASX-listed (Z1P) pioneer in the buy now, pay later category. Zip is a global payments company headquartered in Sydney, Australia.
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